Job Description

The YWCA Greater Harrisburg is seeking a part-time professional to serve as On-Call Crisis Advocate to provide intervention and support services to individuals impacted by domestic and sexual violence. In this role, the On-Call Advocate provides hotline counseling and crisis intervention, safety planning, shelter intake and support, legal and medical accompaniments, emergency protection order assistance, advocacy, and information and referrals.

• Position is a hybrid position working from home but with a  mandatory ability to respond to the YWCA, hospital, or police department within 30 minutes of receiving a request for in-person services.
• Covers the overnight shift from 12:00 a.m. – 8 a.m. with a minimum requirement of at least 3 shifts per week; including Friday and Saturday overnights.
• Must be available to respond to calls and provide in-person support that may extend beyond 8:00 a.m. if engaged in a response with a survivor.
• Must be able to attend a mandatory 2-week in-person training program Monday-Friday from 8:00 a.m. – 4 p.m.
• Compensation: $75 stipend per on-call shift ($100 for holidays), plus the hourly rate of $20.51/hr. for actual time worked. 

• Answering the 24-hour hotline and providing comprehensive service support
• Responding to hospitals for incoming domestic violence, sexual assault, or human trafficking victims
• Conducting shelter assessments, intakes, and shelter orientations for survivors
• Assisting with safety planning and providing information about rights and available services
• Offering crisis intervention and emotional support to survivors and their non-offending family members using trauma-informed practices
• Coordinating and providing referrals to community resources, including legal, medical, and housing services
• Documenting all client interactions, services provided, and referrals made and submitting service documentation in accordance with agency policies and standards
• Collaborating with law enforcement, medical professionals, and other community partners to ensure comprehensive care for victims
• Maintaining confidentiality and adhering to all ethical and legal guidelines and protocols
• Attending regular trainings and meetings to stay current on best practices and agency updates

• Bachelor’s degree in human services, criminal justice or related field, or Associate’s Degree with 2 years of relevant work history
• Previous experience in providing advocacy, social work, human services, or other supportive services
• Must have a reliable vehicle for travel within Dauphin and Perry Counties with valid driver’s license
• Must reside within 30 minutes of the YWCA Greater Harrisburg
• FBI, Child Abuse, and State Police Clearances

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