Job Description

Job Description

🛠 Field Service Technician – Simulation

📍 Based near Philadelphia, PA | ✈️ Travel up to 90% | 💼 Full-Time

Are you a road warrior with a passion for problem-solving? Do you enjoy working hands-on with cutting-edge tech and helping customers succeed? We’re on the hunt for a Field Service Technician who thrives in motion—traveling, troubleshooting, and training end users on advanced simulation equipment .

At Engenium , we match top tech talent with purpose-driven opportunities—and this role puts you at the heart of it all. You’ll be the boots-on-the-ground support expert, making sure every install runs smoothly and every customer walks away impressed.

What You’ll Be Doing:

• Hit the road! Travel 80–90% of the time to perform on-site service, installs, and training
• Troubleshoot complex technical issues with professionalism and precision
• Provide phone-based support and work on in-house repairs between trips
• Diagnose problems and coordinate replacement parts or reworked assemblies
• Mount and install AVS equipment on ceilings and walls
• Build lasting relationships with clients—be their go-to tech guru
• Participate in trade shows and demos when needed
• Stay on top of case notes, return parts, and expense reports

What You Bring to the Table:

• Excellent communication skills and customer-first attitude
• Confidence working independently and managing your own travel + schedule
• Strong troubleshooting ability (hardware, networking, electronics, etc.)
• Familiarity with wiring diagrams, calibration procedures, and fluid dynamics
• Ability to provide top-notch phone support and explain technical issues clearly
• Comfort handling tools and tech in real-world settings

🎓 Preferred Experience:

• Associate degree or technical certification (electronics, robotics, or related)
• 5+ years of relevant field experience (at least 3 years customer-facing)
• Prior experience servicing high-tech or medical devices is a plus

Physical Requirements:

• Ability to climb ladders, lift up to 50 lbs, and use hand tools regularly
• Comfortable working on your feet and traveling overnight up to 90% of the time

Why Join Engenium?

We’re a mission-focused team passionate about connecting skilled professionals with projects that make a difference. Whether it’s supporting simulation training, defense programs, or engineering innovation, we help teams perform at their best.

Engenium is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Tags

Similar Jobs