Job Description

The Opportunity

The Install Support Specialist will play a critical role in ensuring the smooth execution of installation projects across the United States.

Based in our Plano, TX office, this individual will coordinate with external 3rd party install teams and collaborate closely with internal departments including sales, customer success, logistics, system design, and finance. The ideal candidate will have exceptional organizational skills, high attention to detail, and the ability to effectively manage multiple tasks and priorities. This role does include up to 15% domestic travel to both new and existing customer locations.

In this role, you will:

• Coordinate installation schedules with 3rd-party contractors and internal stakeholders.
• Track and manager project timelines, resource allocation and deliverables.
• Ensure all installation materials and documentation are prepared and shipped as required.
• Act as the primary point of contact to the installation teams during project execution.
• Communicate regularly with project managers to report progress and flag potential delays or issues.
• Maintain up-to-date records of project milestones, work orders, and contractor performance.
• Support invoicing and close-out documentation upon project completion.
• Conduct site visits (up to 15% travel) to perform assessments for new installations and review existing customer sites.
• Assist in process improvement initiatives related to project and install coordination.

The successful candidate will have:

• Proven experience in project coordination, scheduling, or logistics (experience in construction or installation projects preferred).
• Exceptional attention to detail and ability to manage multiple ongoing tasks.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a cross-functional team.
• Proficiency with project management tools, Excel, and scheduling software.
• Ability to adapt to a dynamic work environment and handle shifting priorities.
• Willingness and ability to travel 10%-15% as part of the role.

Preferred Qualifications:

• Experience working with 3rd-party vendors or contractors.
• Familiarity with ERP or CRM systems.
• Knowledge of warehouses or industrial safety environments in a plus.

Benefits:

• Comprehensive Health & Wellness package (Medical, Dental and Vision)
• 10 Days of Paid Time Off (PTO)
• 12 Paid Holidays
• 401(k) Employer Matching
• Employee Referral Program
• Collaborative and supportive team environment
• Opportunities for professional development and career advancement

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