Assists patients with menu selections and meal service based on the physician-ordered diet parameters. Receives and responds to phone calls regarding patient and guest meal orders. Maintains and documents food preferences, diet orders and food allergies. Collaborates with assigned nursing units to enhance the patient experience. Assembles patient meal trays based on menu selections made in compliance with the patients dietary requirements and restrictions. Assists with patient/guest satisfaction initiatives. Resolves, refers, and/or reports service quality issues as appropriate. Ensures that patient meal process is completed in accordance with time expectations. Helps patients to make menu selections that comply with their dietary requirements and restrictions. Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Requires one (1) year customer service related experience. Physical requirements include bending, stooping, climbing, keyboard entry, kneeling, lifting/carrying non-patient items, pushing/pulling, reaching, repetitive movements, sitting, standing, walking, and exposure to various environmental and biological hazards. Shift: Days.
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