Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
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...67/per instructional unit in the Fall/Spring/Summer Duties & Responsibilities Provide instruction to students in an online yet meaningful classroom and/or... ...diverse array of students, to the community college mission, and to academic excellence. College...
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Job Description Job Description Dental assistant needed for busy General Dentistry practice. Full or part time. Experience preferred, but willing to train. Salary based on knowledge and experience.
A Driver is responsible for transporting clients from their pickup point to their destination in a timely and safe manner. Using a vehicle to successfully transport people, performing pre-trip inspections, performing child checks post-route, and keeping their vehicle within...