Job Description

Job Description

Your role at Sephora: As a Store Manager, you will be responsible for overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will lead a team of dedicated associates, fostering a positive work environment that encourages growth and development.

Key Responsibilities:

Leading Store Operations and Sales:

• Oversee daily store operations, ensuring a smooth and efficient client experience.
• Develop and implement strategies to drive store sales and increase profitability.
• Coordinate and oversee sales and profitability, performance, service, and operations.

Team Leadership and Development:

• Lead, coach, and motivate a team of associates to meet or exceed sales targets.
• Conduct performance appraisals, manage employee development and provide ongoing feedback.
• Manage the leadership team, ensuring effective collaboration and achievement of store goals.

Client Satisfaction and Service:

• Ensure high levels of client satisfaction through excellent service.
• Handle client complaints and provide appropriate solutions.
• Work to ensure client loyalty and engagement by supporting client loyalty programs and services.

Store Standards and Compliance:

• Maintain outstanding store condition and visual merchandising standards.
• Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
• Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.

Resource Management:

• Manage inventory levels to ensure product availability.
• Allocate resources and handle staffing, ensuring optimal productivity and performance.

Qualifications/Experience:

• Proven successful experience as a retail manager.
• 3-5 years of experience managing a high volume, complex retail, or hospitality setting.
• Strong leadership skills and business acumen.
• Client management skills.
• Strong organizational skills.
• Excellent communication and interpersonal skills.
• A knack for attracting, identifying, and inspiring employees.
• Flexible availability to work a retail schedule.
• Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
• Adherence to Sephora’s dress code and policies in the Sephora Employee Handbook

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